Legal information

Privacy policy

Who controls your data

Controller: Web Resuelta, a professional activity managed by Javier Guerrero.
Contact: contacto@webresuelta.com.

Information we process

If you use our form, we may process your name, business name, email address, phone number, stated requirement, message, IP address and the technical information required to protect the form from abuse.

Purpose and legal basis

We use this information to reply to your enquiry, assess whether the service is suitable and continue the pre-contractual conversation you requested. The legal basis is your consent and, where applicable, steps taken at your request before entering into a contract.

Analytics and cookies

If you accept analytics cookies, we use Google Analytics to understand in aggregate how the website is used and which channels generate enquiries. Google Analytics does not load until you consent. You may decline or reopen your preferences using the Cookies link in the footer.

How long we keep information

Enquiries that do not lead to a contract are retained for no longer than 12 months after the last communication, unless a longer period is required for a legal obligation or claim. Contract-related information is retained for the applicable statutory periods.

Recipients and service providers

We may use hosting, email and analytics providers acting as processors. We do not sell your information or use it for purposes incompatible with your request.

Your rights

You may request access, correction, deletion, restriction, objection or portability by emailing contacto@webresuelta.com. You may also complain to the Spanish Data Protection Agency or, where applicable, your local supervisory authority.

Security

We apply reasonable safeguards and limit access to people who need the information to handle your request.